|The Problem With the Adsense Help Forum is...|
I have been helping people out on the Adsense help forum for a while now and will, of course, continue to do so. But there are some severe problems with it. If you just so happen to have used it yourself you will know exactly what I am talking about here and while I understand Google's point of using it, it doesn't mean we all have to like it...
No Offical Help
While there are several "Gold" award volunteers helping out on the forums (who do their best to help people) there are no official Adsense employees which means no official help. This results in nothing getting sorted out, nothing being done about the list of growing closed loops within the Adsense system and no forthcoming answers to the questions us forum helpers can't answer.
Often Help is no Help at All!
There are many questions that people ask on the help forum that we helpers simply can't help with. Things like closed loops and identification problems, pin problems and many, many YouTube monetization problems. You should also note that YouTube itself will often redirect people to the Adsense forums basically putting them into a loop with no possible help. There are simply far to many things the helpers can't help with!
The God Complex
As I said before I do help on the Adsense help forums and enjoy doing so, but if you are unlucky enough to have used it you will know there are far too many 'helpers' with gold or even just silver awards that think they have the right to be rude, racist and even narcissistic in their 'helpful' replies. 'Your content sucks' is not helpful, its just plain rude. I would love to tell you this is just a small percentage of the helpers, but in my personal observations, it is sadly a much high percentage. While there are ways to report the most severe things like racism, sexism and threats there is no way to report someone for being an arse.
Complex Questions go Unanswered
Unless it is something simple most Adsense helpers simply can't help because it might require someone with account access to fix it. This is especially true with Admob questions which are often related to the Adsense coding within their own apps. Once again, it is not them just turning up out of the blue, Admob themselves will once again often redirect them to the Adsense help forums.
Like I said at the start of this post, I get why Google use this system, but it really is flawed and sadly these...'issues' are not going to be resolved any time soon. But if you want a polite reply and some genuine help relating to Adsense do leave a comment in the comments box below and will answer them there or even make a whole post for you with your answer.